PHOENIX – The sound of freedom over the West Valley, classic cars and the wonders of science and technology are celebrated in the newest batch of Arizona Department of Transportation Motor Vehicle Division specialty license plates.

Plates commemorating Luke Air Force Base, the Arizona Science Center and the Barrett-Jackson Auto Auction are now available at ServiceArizona.com.

Specialty plates typically cost $25 annually. Of that, $17 is committed to the organization being supported. In the most recent fiscal year, sales of the plates generated nearly $10 million for charitable causes statewide.
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PHOENIX – The amount of time it takes for customers to do business at Arizona Department of Transportation Motor Vehicle Division offices continues to go down and has reached historic levels of improvement.

MVD has established a goal of getting customers in and out of offices in an average of 30 minutes or less; and for the months of November and December that goal was easily surpassed.

For both months, door-to-door customer time averaged slightly over 22 minutes in urban offices and approximately 18 minutes in rural locations. In the same period just one year ago, average times were just over 30 minutes in both rural and urban regions. Two years ago, that number was 52 minutes.

“This is a testament to the hard work and commitment of all MVD employees,” said MVD Director Eric Jorgensen. “As part of Gov. Doug Ducey’s Arizona Management System, MVD empowers employees to find ways to do things to better serve our customers. That means more efficient service methods in offices, opening urban locations earlier and offering more options to do business online. Every day we’re exploring new ways to get better, and exciting new innovations are on the way to fulfill the MVD vision to get Arizona out of line and safely on the road.”

A total of just over 207,000 customers were served at physical locations in November with a slightly lower number in December, not counting those who took advantage of MVD office kiosks.

PHOENIX – After hurricanes that caused widespread flooding in Texas and Florida, Arizonans in the market for used cars have even more reason to pay close attention to a vehicle’s condition and history, especially in private sales.

As happened after Hurricane Katrina in 2005, vehicles damaged by floodwater are likely to find their way to Arizona and other states and offered to unsuspecting buyers.

If a vehicle is flood-damaged, the title should say “salvage” or “flood damage.” But scammers can and do fraudulently remove flood history from vehicle titles.

“We want to make sure potential buyers remain vigilant when looking at used vehicles and not sign anything until the vehicle has been checked over bumper to bumper,” said Willie Hall, detective sergeant with ADOT’s Office of Inspector General, which investigates fraud involving titles and vehicle sales. “Flood-damaged vehicles that have been repackaged and dressed up are a common scam after major weather events like what we’ve seen recently.”

Potential buyers should closely inspect vehicles and be prepared to walk away if things don’t smell right – quite literally in some cases.

• Check out all of the vehicle’s nooks and crannies. Look inside under the carpet and floor mats and examine the trunk for dirt, silt and mold. Check under the dashboard and other hard-to-reach places as well. Criminals usually don’t clean all of those places. Finally, take a good whiff in those areas. Water damage leaves a distinctive smell.
• Check the electrical and mechanical components. Water wreaks havoc on electrical systems, so check to see if any of those systems aren’t working quite right. Also check the engine for signs of rust or even random new parts. Get under the vehicle and check the suspension for water damage. Any of those things could be a sign that you’re in danger of buying a flood-damaged vehicle.

It’s always a good idea to have any used vehicle you’re looking at buying checked out by a trusted auto mechanic.

A vehicle identification number can be used to obtain the vehicle history through an online service that may charge a fee. This check can uncover a vehicle’s status as “salvage” or “non-repairable,” as well as maintenance problems, collisions, insurance claims and titles issued in other states.

Generally speaking, when it comes to buying a used vehicle in a private sale, it’s important to take the time and ask lots of questions. There are no dumb questions in a big purchase like this. If the seller is acting suspiciously, being evasive or uncooperative, walk away. Take the time to find the right purchase.

Additional tips can be found on ADOT’s website at azdot.gov/CarBuyingTips.

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Seek help if you’ve been scammed. ADOT is here to help victims of fraud involving vehicle titles, registrations and driver licenses. Call our 24-hour fraud hotline at 877.712.2370 or email fraud@azdot.gov.

PHOENIX – The E-Verify process just got more secure for Arizona employers.

The Arizona Department of Transportation Motor Vehicle Division has signed an agreement with the U.S. Department of Homeland Security (DHS) that makes it possible for DHS to verify the validity of driver’s license and ID cards against the MVD database.

The Records and Information from DMVs for E-Verify (RIDE) initiative is an enhancement to E-Verify that verifies the validity of driver’s license and ID card information by matching the data entered by employers against participating state motor vehicle department records. Approximately 80 percent of E-Verify cases use a driver’s license or ID card as proof of identity, making RIDE a critical tool to the program. With this agreement, when an employee presents an Arizona driver’s license or ID card for Form I-9, Employment Eligibility Verification during the hiring process, E-Verify employers will now have the added benefit of confirming that identity document issued by the MVD is genuine. The employer does not see the MVD record, but will receive a match or no match response from E-Verify.

E-Verify is an Internet-based system that compares information from an employee’s Form I-9 to data from DHS and Social Security Administration records to confirm employment eligibility. Additional partnerships such as RIDE allow for the verification of other documents which are acceptable for the Form I-9 process. RIDE enables two-part verification by validating the information on select identity documents issued by the Arizona MVD in addition to the existing employment authorization check.

“The Arizona Motor Vehicle Division joined this partnership to help employers gain added assurance that their newly hired employees meet the guidelines required by federal law,” said MVD Director Eric Jorgensen. “We’re very pleased to help streamline this process for Arizona employers.”

For more information about E-Verify and RIDE, visit www.uscis.gov/e-verify

For more information about MVD, visit azdot.gov/mvd.

PHOENIX – The Arizona Department of Transportation Motor Vehicle Division has released the updated Arizona Driver License Manual on the ADOT website. In addition to providing basic information essential to safe driving, the newest version of the manual also includes language to educate motorists on handling law enforcement traffic stops.

The Arizona Department of Public Safety, in partnership with local law enforcement agencies, created the language that outlines best practices for motorists who are pulled over.

The full details are contained in Section 7 of the manual, pages 56-57, which can be found here: www.azdot.gov/manual.

Among the major points detailed in this section are:

When observing a law enforcement vehicle with its lights on, a driver should yield to the right side of the road and stop in a safe location off the main roadway as soon as practical unless the officer directs the driver to a different location in a safe spot.
Drivers should comply with a law enforcement officer’s orders and failure to do so can result in an arrest.
Drivers should put the car in park and remain in the vehicle, and all occupants should keep their seat belts fastened. The driver should keep his or her hands on the steering wheel, wait for the officer to make contact, consider lowering the windows to help the officer see and hear inside the vehicle, turn on the interior light if it’s nighttime, and inform the officer of any weapons that may be in the vehicle.
Drivers should not reach around inside the vehicle unless informing the officer and receiving permission, nor should drivers get out of the vehicle unexpectedly or approach the officer.

For more information: https://azdot.gov/mvd.

PHOENIX – Just in time for spring, the Arizona Department of Transportation Motor Vehicle Division has added a new feature to its self-serve kiosks. For the first time, customers can use a ServiceArizona kiosk to print the annual off-highway vehicle (OHV) decal, eliminating the need to wait in line.

“Off-highway vehicles are very popular in Arizona, and the law requires that owners renew their decals every year,” said MVD Director Eric Jorgensen. “Rather than make people wait in line to get this credential, we expanded this service to kiosks located at many MVD offices as well as court buildings in a number of communities throughout the state. This is another way MVD is getting people out of line and safely on the road ‒ or, in this case, off-road.”

OHVs made primarily for use over unimproved terrain and weighing 1,800 pounds or less are required by law to display a valid OHV decal, which costs $25 and must be purchased annually. This includes “street legal” vehicles that meet those requirements. Getting the decal isn’t to be confused with registering the vehicle, which is required only for those OHVs that are meant to be street legal.

While OHV decals and registration are handled by the Motor Vehicle Division, renewal notices are sent by the Arizona Game and Fish Department. For more information, please visit azgfd.com/OHV.

In fiscal year 2016, nearly 86,000 decals were issued. Thirty percent of the funds collected go into the state’s Highway User Revenue Fund, which is distributed to counties and cities for road and highway maintenance.

The remaining funds are split as follows:

· 60 percent to Arizona State Parks for grants, agreements, trail construction, development and maintenance, signage and maps
· 35 percent to the Arizona Game and Fish Department for law enforcement education and outreach
· 5 percent to the Arizona State Land Department for mitigation signage and enforcement

For an interactive map showing court and MVD office locations with self-serve kiosks, please visit azdot.gov/MVD and click the Hours and Locations link under MVD Services.

PHOENIX – It’s goodbye to guesswork. If you need to take a road test to get your driver license, the number of available online appointments at Arizona Department of Transportation Motor Vehicle Division offices just went up more than 30 percent.

There are now more than 900 daily appointments available statewide every business day at the MVD offices that conduct road tests. Of those, more than 600 are available at locations in metro Phoenix and Tucson – the busiest areas for MVD.

Those numbers represent the full capacity for road testing based on MVD hours of operation and the time it takes to perform a road test, which is typically between 15 and 30 minutes.

“The MVD began offering online appointments for road tests in 2016, and it’s been a tremendous success,” MVD Director Eric Jorgensen said. “One of our goals in 2017 was to fully implement this program so that people who need to take a road test can go to one of our locations with the confidence that they’ll get it done at a time that’s convenient for them. This is all about serving our customers well, making the MVD offices run more efficiently and fulfilling our vision to get people out of line and safely on the road.”

Scheduling an online appointment is as easy as going to servicearizona.com, clicking on the “MVD Office Appointments” button and selecting a time and location for the road test. Not all MVD offices conduct these tests, but locations are well distributed throughout Arizona.

MVD will still serve walk-in customers for road testing based on availability that may be limited due to high demand.

For a map of MVD offices and services provided, please visit azdot.gov/mvd and check for MVD hours and locations.

PHOENIX – Good news travels fast and it also travels far. The work being done by the Arizona Department of Transportation Motor Vehicle Division to lower office wait times, use employees more resourcefully and be more efficient overall is being noticed 9,000 miles away in Singapore.

A delegation from the Singapore Institute of Technology (SIT) and a representative from the Lean Enterprise Institute (LEI) visited MVD recently to learn about the continuous improvement transformation through the Arizona Management System championed by Governor Doug Ducey.

The delegation toured the MVD office located on 51st Avenue in Phoenix and got a firsthand look at how changes have helped contribute to an overall average reduction of 20 minutes in urban office wait times statewide. Other changes have contributed to an 80 percent reduction in overtime costs at some MVD locations, added more capacity by making road test appointments online and increased usage of online service options like kiosks and ServiceArizona.com.

MVD Director Eric Jorgensen said, “The Singapore government is very interested in studying efficiency, and what impressed them most was that Margarita, a customer service representative in the West Phoenix office, was able to walk them through the huddle board that measures our goals and describes our initiatives and explain not only how our processes work, but why. They were also very impressed with the level of engagement of all the leads, supervisors and office manager.”

He added, “I truly believe that this kind of engagement, with 854 MVD employees actively looking for how to make things just a little better, is the key to getting our customers out of the line and safely on the road.”

The Singapore government has put a large focus on increasing productivity and innovation in their country, and SIT is looking at different ways to bring lean transformation to their university and ultimately to the workforce through education and skills development.