Tag Archives: MVD

ADOT MVD implements new scoring system in road test

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PHOENIX –– To speed up the behind-the-wheel testing process and better assess driver safety, the Arizona Department of Transportation Motor Vehicle Division has implemented a new scoring system for the preliminary portion of the road test that will save time and allow for more road tests per day.

Many Arizona drivers will remember having three attempts to parallel park or perform a three-point turn with a straight “pass” or “fail” grading system. Now, the person taking the test has one attempt to park with the grading based on a point system.

“What we need to know is whether the driver can properly maneuver the vehicle,” said Motor Vehicle Division Director Eric Jorgensen. “We adjusted the test to obtain that information in one attempt and it has resulted in a time savings of three to four minutes per test.”

A time savings of three or four minutes cuts down on the number of minutes another customer has to wait to take the road test. It adds up to a couple of hours over the period of a day at busier MVD offices, allowing for more road tests to be given.

With the new grading scale, the person taking the road test will accumulate points for each infraction during the vehicle maneuverability test. Some infractions include not parking within the box, hard braking or difficulty maneuvering the vehicle and changing direction of travel once the vehicle pulls into the space. If the person accumulates eight or more points, they will not pass the maneuverability test and fail the entire road test. Most infractions are worth two points.

MVD staff provides the test-taker with clear instructions on the vehicle maneuverability test and what constitutes infractions, before the parking exam begins, to ensure the person knows exactly what’s expected.

ADOT MVD wins award for driver license services expansion

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PHOENIX — The Arizona Department of Transportation Motor Vehicle Division won an award at the recent American Association of Motor Vehicle Administrators International Conference for its expanded offering of driver license services at Authorized Third Party businesses across the state.

The Motor Vehicle Division received a Customer Convenience Award for giving customers more options to obtain a driver license or identification card by expanding the number of Authorized Third Party businesses that offer those credentials.

“One of MVD’s goals is to give communities across Arizona more access to our services,” said Third Party Program Administrator Juan Beltran. “Earlier this year, we rolled out a phased expansion program, and have added three to four businesses in each phase to expand the number of Third Party businesses that offer driver licenses and identification cards.”

There are currently 19 Authorized Third Party businesses around the state that offer driver license services in addition to title and registration services.

ADOT’s goal is to have 23 Authorized Third Party businesses offering driver license and identification card services around the state by next January.

ADOT enhances security of driver license application process

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PHOENIX — The Arizona Department of Transportation is taking an active role in curbing identity theft and fraud by implementing facial recognition technology in the application process for state-issued credentials.

An applicant for a new or duplicate driver license or state ID card at an ADOT Motor Vehicle Division or Authorized Third Party office will have their photo taken at the beginning of the process. Facial recognition during the “Photo First” review process occurs seamlessly and without delay as the customer continues through the application process.

In 2012, ADOT Motor Vehicle Division implemented a Photo First approach to aid in the detection of and prevention of fraud, forgery and identity theft. In 2014, ADOT Motor Vehicle Division implemented Central Credential Issuance, eliminating credentials being issued at the MVD or Authorized Third Party offices. Both processes have contributed to a more comprehensive review of applications along with providing more time to identify possible fraudulent submissions.

One of the best screening formats in the detection of identity theft, attempted fraud or forgery in the application process has always been the ADOT Motor Vehicle Division customer service representatives who initially review all documents submitted in the application packet. During this initial screening process of the application packet by ADOT employees, possible file errors or fraudulent submissions are detected.

“Facial recognition technology supports the commitment by ADOT to protect the privacy of its customers, and to maintain the integrity and accuracy of the credential issuance process,” said ADOT Director John Halikowski. “This technology enables us to fight against fraud and identity theft.”

The technology provides an effective screening method to identify errors in customer records in the state driver license database and to prevent fraudulent attempts to obtain an Arizona driver license or identification card. It also allows ADOT to develop the new federally compliant Voluntary Travel ID according to the requirements outlined in the federal REAL ID Act of 2005.

When a credential application record generates an alert resulting from the facial recognition technology, the system will automatically perform an additional review of the record to identify and correct any possible file errors. If the system verifies it is not a file error, the record will then undergo a comprehensive review by personnel in the ADOT Office of the Inspector General.

“This technology allows us to take a proactive approach to protecting people’s identities and stopping fraud,” said ADOT Assistant Director Terry Conner, who leads the Enforcement and Compliance Division. “Our detectives are already working investigations after reviewing reliable information provided by the system.”

Additional energy-efficient license plates now available from ADOT

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energy-efficient-license-platePHOENIX — Beginning today, specific hybrid vehicle owners will have another opportunity to obtain one of the “Clean Air – Blue Skies” Energy Efficient license plates being made available by the Arizona Department of Transportation Motor Vehicle Division.

The federal program, which began in 2007 as a pilot, is designed to test the impact of allowing 10,000 hybrid vehicles to use the HOV lanes in Arizona during peak travel times without occupancy restrictions. ADOT is again offering the opportunity to Arizona owners of qualifying vehicles to obtain a “Clean Air – Blue Skies” plate for unrestricted access to HOV lanes. The maximum limit of 10,000 is still part of program stipulations; there are 1,800 of the special plates now available as a result of non-renewed or canceled registrations.

Until Sept. 30, 2017, states may allow low emission vehicles, and those certified and labeled as low emission and energy-efficient vehicles (including alternative fuel vehicles) that do not meet the established occupancy requirements to use high-occupancy vehicle lanes so long as the state establishes procedures to enforce the restrictions on the use by these vehicles.

The program requirements for qualifying vehicles have changed.

Qualifying vehicles will be limited to include only plug-in hybrid electric vehicles according to the certification list established by the U.S. Environmental Protection Agency. The EPA is responsible for issuing the rules that establish the certification and labeling requirements for low emission and energy-efficient vehicles.

Plug-in hybrid electric vehicles may be driven for a longer period of time on solely electric power, reducing both the amount of fuel consumed and tailpipe emissions released compared to normal hybrid vehicles. Reduced vehicle pollution supports the purpose of the “Clean Air – Blue Skies” program by encouraging the use of low-emission vehicles to improve the air quality in the Phoenix metropolitan area.

To qualify for the Energy Efficient plate, a customer must own one of the following plug-in hybrid electric vehicles from specific model years, which must be currently registered at the time of application: Chevrolet Volt (2011-2014), Fisker Automotive Karma (2012), Ford C-MAX Energi (2013-2014), Ford Fusion Energi (2013-2014), Honda Accord Plug-in Hybrid (2014), and Toyota Prius Plug-in Hybrid (2012-2014).

If qualified, the vehicle owner must complete the online Energy Efficient plate application process located only on ServiceArizona.com and submit a payment of $8 (initial application fee) plus postage and handling. Plates will be available on a first-come, first-served basis.

The Energy Efficient plates will not be distributed at Motor Vehicle Division or Authorized Third-Party offices. The standard Arizona vehicle license tax applies to all plug-in hybrid electric vehicles.

Only owners of currently registered, qualifying vehicles under the revised program requirements will be able to secure one of the 1,800 plates. Those with a temporary registration paper plate or permit are not eligible until the owner actually receives an issued license plate.

After completing the Energy-Efficient license plate application and the customer chooses to have the disability emblem added, the customer must complete a Disability-Hearing Impaired Plate/Placard Application found online at the MVD Forms Library. The completed application form must be mailed to: Arizona Department of Transportation, Motor Vehicle Division-Special Plates Unit; P.O. Box 2100-Mail Drop 801Z; Phoenix 85001-2100.

Customers with a vehicle that qualified under the previous program (Honda Civic Hybrid, Honda Insight and non-plug-in Toyota Prius) and is currently registered with an Energy Efficient plate will be allowed to continue to use their plate on that vehicle and drive in the HOV lane until they sell/transfer the vehicle. The Energy Efficient plate may only be transferred to a qualifying plug-in hybrid electric vehicle that is owned or leased by the same registered owner.

Drivers are reminded that this is a federal- and state-approved program that could be changed or ended at any time. For more information on the Energy Efficient Plate Program, application process and qualifying vehicles, please visit the ADOT Motor Vehicle Division website at azdot.gov/mvd.